Martha Santos-Smith

Client Care Representative

You may see Martha working in various areas of the clinic as a veterinary assistant, animal care assistant and client care representative. She first joined our team as a co-op student in 2005 and returned for the summers while away at university. She has been with us on a full time basis since April 2011.

Martha graduated from the University of Guelph with a Bachelor of Science in Animal Biology and a Master of Science in Animal Welfare and Behaviour. Martha's passion lies in improving animal welfare and public education.

In her spare time, Martha enjoys spending time with family and friends, reading books, baking, and cuddling her furry kids, Sir Wheezleton, Sundae, Goonie and Theia.

Last updated: September 8, 2021

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

Our "closed waiting room" policyis ending and we have started to open our doors with some restrictions. When you arrive, please remain outside the hospital and use your cell phone to call us at 519-426-0111. If you do not have a cell phone, we have placed a doorbell at Door #1 for you convenience. We will alert you when we are ready for your appointment. We are allowing one client to accompany their pet into the examination room. For the safety of our clients and our team, we have barriers in place for you to remain behind during your pet’s appointment.

Continue the use of credit cards or e-Transfer as the preferred payment methods.

We are now offering food and medication pick-up inside of the clinic by appointment only. Once you arrive, remain outside of the hospital and use your cell phone to call us at 519-426-0111 or if you do not have a cell phone, ring the doorbell at door #1. It is still recommended that client’s place their order through our online store. To place an order through our online store, visit our website and click on "Online Store"

3. OPERATING HOURS

We are OPEN with the following hours:
Monday to Friday: 8:00 am - 6:00 pm
Saturday and Sunday: Closed

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- The team at Simcoe Animal Hospital